1. Agreement to Terms
By accessing or using the services of TimonArch ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
TimonArch provides professional mobile phone and computer repair services in Malaysia, including but not limited to:
- Mobile phone repair and maintenance
- Computer and laptop repair services
- Data recovery services
- Hardware diagnostics and troubleshooting
- Software optimization and installation
- Consultation and technical support
3. Service Terms and Conditions
3.1 Repair Services
- All repairs are performed by certified technicians
- Estimated repair times are approximate and may vary
- We reserve the right to refuse service on damaged or unsafe devices
- Customers must provide accurate information about device issues
3.2 Diagnostic Services
- Initial diagnostics may be charged separately
- Diagnostic fees may be waived if repair services are performed
- Diagnostic results are based on initial examination and may change
3.3 Parts and Components
- We use genuine and high-quality replacement parts when possible
- Part availability may affect repair timelines
- Customers may request specific part types or brands
- Additional charges may apply for premium parts
4. Pricing and Payment Terms
4.1 Pricing
- Prices are quoted in Malaysian Ringgit (MYR)
- Final prices may vary based on actual repair requirements
- Additional charges may apply for expedited services
- All prices include applicable taxes unless otherwise stated
4.2 Payment
- Payment is due upon completion of services
- Accepted payment methods include cash, credit cards, and bank transfers
- Devices will not be released until payment is completed
- Advance payment may be required for expensive repairs
5. Warranty and Guarantees
5.1 Service Warranty
- We provide a 90-day warranty on all repair services
- Warranty covers defects in workmanship and installed parts
- Warranty does not cover damage from misuse or accidents
- Warranty service must be performed at our facility
5.2 Parts Warranty
- Replacement parts carry manufacturer warranties where applicable
- We provide additional warranty coverage for installed parts
- Warranty coverage varies by part type and manufacturer
- Warranty claims require original receipt and service records
6. Data and Privacy
6.1 Data Handling
- We take reasonable precautions to protect customer data
- Data backup and recovery services are available
- Customers are responsible for backing up important data before service
- We are not liable for data loss during repair processes
6.2 Privacy Protection
- Customer information is kept confidential
- Data access is limited to authorized personnel only
- Customer data is not shared with third parties without consent
- See our Privacy Policy for detailed information
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about device issues
- Backing up important data before service
- Removing personal and confidential information when possible
- Picking up devices within 30 days of repair completion
- Paying for services in a timely manner
- Following care instructions for repaired devices
8. Limitation of Liability
TimonArch's liability is limited as follows:
- Total liability shall not exceed the cost of repair services
- We are not liable for indirect, consequential, or punitive damages
- Data loss liability is limited to reasonable recovery efforts
- Some limitations may not apply under Malaysian consumer protection laws
9. Device Abandonment
- Devices not collected within 30 days are considered abandoned
- Storage fees may apply after the initial 30-day period
- Abandoned devices may be disposed of after 90 days
- Customers will be notified before disposal when possible
10. Intellectual Property
- All website content is owned by TimonArch or licensed
- Customers may not reproduce or distribute our content
- Trademarks and logos are property of their respective owners
- Fair use is permitted for educational and review purposes
11. Prohibited Uses
You may not use our services for:
- Illegal activities or to support illegal activities
- Violating intellectual property rights
- Transmitting viruses or malicious code
- Unauthorized access to computer systems
- Harassment or harmful activities
12. Termination
We reserve the right to terminate or suspend services for:
- Violation of these terms
- Fraudulent or illegal activities
- Non-payment of services
- Abusive behavior toward staff
- Safety concerns or risks
13. Dispute Resolution
13.1 Complaint Process
- Customer complaints should be submitted in writing
- We will respond to complaints within 5 business days
- Good faith efforts will be made to resolve issues
- Escalation procedures are available for unresolved issues
13.2 Governing Law
- These terms are governed by Malaysian law
- Disputes will be resolved in Malaysian courts
- Alternative dispute resolution may be available
- Consumer protection laws may provide additional rights
14. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters and extreme weather
- Government actions and regulations
- Supply chain disruptions
- Pandemics and public health emergencies
- Labor disputes and strikes
15. Modifications to Terms
We reserve the right to modify these terms at any time:
- Changes will be posted on our website
- Significant changes will be communicated to customers
- Continued use of services constitutes acceptance of changes
- Customers may terminate services if they disagree with changes
16. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These terms constitute the entire agreement between you and TimonArch regarding our services and supersede all prior agreements and understandings.
18. Contact Information
For questions about these Terms of Service, please contact us: