Privacy Policy

1. Introduction

TimonArch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website timonarchd.com or use our mobile and computer repair services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Device information and repair history
• Payment and billing information
• Communication preferences
• Account credentials and profile information

2.2 Device Information

When you bring devices for repair, we may collect:

• Device specifications and serial numbers
• Operating system and software information
• Hardware configuration details
• Diagnostic and repair history

2.3 Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our repair services
• Process payments and manage billing
• Communicate with you about your repairs and services
• Send newsletter updates and promotional materials (with consent)
• Respond to your inquiries and customer service requests
• Comply with legal obligations and protect our rights
• Improve our website and user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Consent: When you have given explicit consent to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure storage of physical and digital records
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices

6. Device Data Protection

We take special care to protect data on devices brought for repair:

• Secure storage of devices in our facility
• Confidentiality agreements with all technicians
• Data backup and recovery procedures
• Secure data wiping when requested
• Customer notification of any data access requirements

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for processing

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain repair records for warranty purposes

We typically retain customer records for 7 years after the last service, unless otherwise required by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

14. Compliance with Malaysian Laws

This Privacy Policy is designed to comply with Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA). We are committed to protecting your privacy rights under Malaysian law.

15. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

16. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our Data Protection Officer: